Privacy Policy

1. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

1.1 Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, phone number, and password
• Profile Information: Additional information you may provide such as company name, job title, and profile picture
• Payment Information: Billing details, payment card numbers, and transaction history (processed securely through our payment providers)
• Communications: Information you provide when you contact our support team or participate in surveys

1.2 Information We Collect Automatically

• Device Information: Hardware model, operating system version, unique device identifiers, and mobile network information
• Log Information: IP address, browser type and version, time zone setting, browser plug-in types and versions
• Usage Data: Information about how you use our services, including access times, pages viewed, and system activity
• Location Information: We may collect and process information about your actual location using various technologies

1.3 Information from Third Parties

• Social Media: If you connect your social media accounts, we may receive information from those platforms
• Business Partners: We may receive information about you from our business partners and service providers
• Public Sources: We may collect information from publicly available sources

2. How We Use Your Information

We use the information we collect for the following purposes:

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 With Your Consent

We may share your information when you give us explicit permission to do so.

3.2 Service Providers

We work with third-party service providers who assist us in operating our business, such as:

• Cloud storage and hosting providers
• Payment processors and financial institutions
• Analytics and performance monitoring services
• Customer support and communication platforms
• Marketing and advertising partners

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Court orders and legal proceedings
• Government requests and regulatory requirements
• To protect our rights, privacy, safety, or property
• To enforce our terms and conditions

3.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

Our Security Measures Include:

• Encryption: We use SSL/TLS encryption for data transmission and encrypt sensitive data at rest
• Access Controls: We limit access to personal information to authorized employees who need it to perform their job functions
• Regular Security Assessments: We conduct regular security audits and vulnerability assessments
• Incident Response: We have procedures in place to detect, report, and investigate data breaches
• Employee Training: Our staff receives regular training on data protection and security best practices
• Physical Security: We protect our facilities and equipment against unauthorized access

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Retention Periods:

• Account Information: Retained for the duration of your account and up to 30 days after account closure
• Transaction Records: Retained for 7 years for tax and accounting purposes
• Marketing Communications: Retained until you unsubscribe or withdraw consent
• Technical Logs: Retained for 90 days for security and performance analysis
• Legal Records: Retained as required by applicable laws and regulations

After the retention period expires, we will securely delete or anonymize your personal information.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you.

7.1 Types of Cookies We Use

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may impact your user experience and limit the functionality of our services.

8. Third-Party Services and Links

Our services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties.

Third-Party Services We Use:

• Google Analytics: For website analytics and performance monitoring
• Payment Processors: Stripe and PayPal for secure payment processing
• Cloud Services: AWS and Google Cloud for data storage and hosting

We encourage you to review the privacy policies of any third-party services you interact with through our platform.

9. Children's Privacy

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

Safeguards for International Transfers:

• We use Standard Contractual Clauses approved by the European Commission
• We ensure adequate levels of protection for data transfers
• We only transfer data to countries with adequate data protection laws
• We implement additional security measures for international transfers

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email or through a prominent notice on our website
• Give you the opportunity to review the changes before they become effective
• Obtain your consent if required by applicable law

We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For specific data protection requests (access, deletion, portability), please include "Data Protection Request" in your email subject line to ensure prompt handling.